CRM architecture for B2B sales
A redesign of stages, fields and sales rituals so the CRM helped teams decide, not just record activity.
Challenge
The CRM captured activity, but it did not help the team read priorities.
Solution
Stages, critical fields and weekly follow-up rituals were simplified.
Result
A clearer pipeline, sharper priorities and easier internal adoption.
Intervention
- Audit of the real pipeline.
- Cleanup of fields and stages.
- Review rituals to turn the CRM into a decision tool.
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